Shipping Policy

PBM Distributors Co will ship any item ordered using our standard shipping method and rates. Under the standard shipping option, we will use UPS to ship your package. Standard shipping costs will be determined based on the total weight of your order.

When will my order be shipped?

We make every effort to ship our packages as soon as the order is received. Orders placed before 2:00 pm Pacific Standard Time (PST), Monday-Friday will be shipped within one-to-three days. You will be notified as soon as your order ships via email. We will include any tracking information available.

Return Policy

PBM Distributors offers customers an 80% refund policy, valid for 6 months from the time of purchase, if our devices do not help you. This only applies to direct purchases from us.

We will also replace the product if there are any manufacturer’s defects or issues, this is covered by a 12-month warranty.

Customers are responsible for the return shipping cost. Once we receive the product back your money will be returned to your credit card or PayPal account. If you have any questions about returns, a customer service representative would be happy to answer your questions. Please direct all inquiries to pbmdistributors@gmail.com or call +1(604)565-5191.

Warranty Issues

Our manufacturer's warranties all have a minimum 12 month term, PBM Distributors Co stands behind the products they sell and will work with the customer to ensure warranties offered by manufactures are honored.